Frequently Asked Question
What products do you offer?
At My Athlete HQ, we offer a selection of fitness equipment available through our online store. Our catalog includes equipment items presented with available product variations and information on individual product pages.
Each product listing includes available specifications and material information where provided. Our listings are organized to present product details in a clear format, allowing customers to review and compare available options before placing an order.
How can I place an order?
Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.
What payment methods do you accept?
We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, PayPal, Shop Pay, Venmo, Visa.
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 4–9 business days via UPS or FedEx. Free standard shipping is included.
Do you offer international shipping?
No, We only ship to United States now but in future will look to expand to other countries.
What happens if my payment is declined?
If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.
What is your return window?
Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.
Who pays for return shipping?
If you receive a defective, faulty, or incorrect item, My Athlete HQ covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.
Do you charge restocking fees?
No, My Athlete HQ does not charge any restocking fees.
How long do refunds take?
Once your return is received and approved, refunds are processed within 30 business days. Refunds are always issued back to the original payment method used at checkout.