Shipping policy

At MyAthleteHQ, we are committed to providing reliable delivery and transparent order processing for customers across the United States. Below you will find detailed information regarding order confirmation, processing, shipping timelines, and pricing policies.

MyAthleteHQ is operated by Charmed Heights LLC, a United States registered limited liability company.

Order Confirmation

After placing your order, you will receive an Order Confirmation Email confirming that:

We have received your order
Your payment has been pre-authorized or successfully processed
Your order is pending fulfillment

If you do not receive a confirmation email, please check your spam or junk folder.

If you still cannot locate your confirmation, contact us at:
support@myathletehq.com
Subject line: Order Confirmation Not Received

Order Processing

Processing Time: 1–3 business days
Processing Days: Monday – Friday
Daily Cut-Off Time: 2:00 PM (GMT-05:00) Eastern Standard Time (New York)

Orders placed before 2:00 PM EST may begin processing the same business day.
Orders placed after 2:00 PM EST will begin processing the next business day.

Processing includes order verification, quality checks, packaging, and carrier pickup scheduling.

During high-volume periods, processing times may be slightly extended.

Shipping Information

Shipping Area

We currently ship within the United States only.

Shipping Time

Delivery time: 4-9 business days

Estimated delivery time(Processing + Delivery time): 5–12 business days after dispatch.

Delivery times may vary depending on product type, carrier schedules, weather conditions, and destination.

Shipping Cost

Standard shipping within the United States is Free.

Shipping Carriers

We ship using trusted carriers such as:

UPS
FedEx
Other nationally recognized freight providers when necessary

Large or heavy fitness equipment may ship via freight carrier and may require delivery appointments.

Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation Email containing:

Tracking number
Carrier details
Tracking link

If you do not receive a tracking number within 4 business days after processing, please contact us at support@myathletehq.com .

Delivery Conditions

Customers are responsible for providing accurate shipping information.
We are not responsible for delays caused by incorrect or incomplete addresses.
If a package is returned due to incorrect address details, additional shipping fees may apply.
Signature may be required for high-value or oversized items.

For freight deliveries, curbside delivery may apply unless otherwise specified.

Order Acceptance & Verification

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

Incomplete or inaccurate information
Payment authorization failure
Suspected fraudulent activity
Pricing or technical errors
Product availability issues

We may request additional verification, including:

Phone number confirmation
Address verification
Proof of identity
Payment verification

If additional verification is not provided, the order may be canceled and refunded.

Pricing Accuracy

We strive to maintain accurate pricing at all times. However, errors may occur.

If a pricing error is discovered:

We may contact you with corrected pricing for confirmation, or
We may cancel the order and issue a full refund

We reserve the right to cancel orders placed under incorrect pricing, even if payment has been processed.

Order Cancellations

Orders may be canceled within 24 hours of placement, provided they have not entered the shipping process.

Once shipped, orders must follow our Return Policy.

Custom or Special Orders

If a product requires specification confirmation or customization, we will contact you before processing. Production or special-order items may require additional processing time.

Customer Support

if you need help regarding our shipping policy ,you can contact us via email or phone call:

Phone: +1 (239) 292-2188
Email: support@myathletehq.com